Order Tracking
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@my store .com.
Is the packaging discreet?
Yes. All our orders are shipped in plain, unmarked packaging without any logos or product details to ensure your privacy.
When will my order be shipped?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes, we offer free worldwide shipping on all orders. Delivery times may vary depending on your location.
How long will it take to receive my order?
Delivery usually takes 7–15 business days depending on your country and local customs procedures.
United States
( Except Alaska. Guam. Hawaii. Northern Mariana Islands. Puerto Rico. United States Virgin Islands)
8-12 Work Days
United Kingdom. Germany. France. Mexico. Spain（Except Baleares. Las Palmas. Santa Cruz)
6-12 Work Days
Australia. Canada. Itay
12-18 Work Days
Switzerland. Denmark. Ireland. New Zealand. Belgium. Austria. Sweden. Netherlands. Norway. Portugal
15-25 Work Days
Japan. Korea （If you fill in the correct tax ID number. it only takes 8-10 days to receive it.）
8-18 Work Days
The Middle East（Saudi Arabia. United Arab Emirates. Qatar. Oman. Kuwait. etc.）
30-50 Work Days
India
30-50 Work Days
South America （Colombia. Guatemala. etc.）
20-30 Work Days
*During peak seasons and promotional sales. delivery might take a little longer.
How Can I track my order?
1、Once your order is packed, we will send a shipment confirmation email containing the delivery details and a tracking link. Please note that tracking information may take a few days to become available.
2、You will also be able to track your order in your account.
3、You can also track your order on the Order Tracking page of our website.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Do you offer product customization?
Yes! For select items like sex dolls and fantasy toys, we offer customization options. Please contact us for details.