Refund policy

14 day money back guarantee
14 Day Return: We offer a 14 day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.

Please note: For health and hygiene reasons, we cannot provide refunds or exchanges for products that have been opened, worn, or used. To request a return, please contact our customer support team at luvanax_offical@outlook.com for approval and further instructions.

Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (luvanax_offical@outlook.com), we are able to modify or cancel your order before the product is dispatched from our warehouse.

If your product has already been shipped, we can no longer make changes.

Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:

  • Please reject the package upon delivery and mark Return to Sender (RTS).
  • Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.

Product Not Received
If your product was not delivered or was lost (excluding theft), please contact our customer service at luvanax_offical@outlook.com. We will investigate the issue with the logistics carrier and arrange a replacement as soon as possible.

Damaged or Defective Product
If you receive a damaged or defective product, please contact our customer service at luvanax_offical@outlook.com with a detailed description of the issue. We will review the case and, at our discretion, arrange a replacement or refund.

We require you to return the faulty product along with all accompanying accessories in their original packaging.

For countries where adult products are banned:

Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.

Any other return request
If you still need help with any other return request, please contact our customer service (luvanax_offical@outlook.com), who will be happy to answer all your questions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the received goods are damaged or incorrect due to our fault, the consumer will not be responsible for the return shipping fee.